Didn’t fit? Or just changed your mind? It happens.

We want to make fitness easier for everyone, so we’ve made our returns process even faster.

Please do not send any items back to us until we have contacted you and provided the necessary instructions.

HOW TO RETURN YOUR ORDER

Contact our Customer Team within 14 days of receiving your order at service@jordanfitness.com to let us know what you would like to return. Please also include the order number and customer details attached to the original order. 

We will reply within 48 hrs with your unique Return Authorisation Number and full instructions on how to make your return. Can’t find our reply? Please make sure to check your emails and junk/spam.

No returns or exchanges can be processed without a Returns Authorisation Number.

Once your Returns Authorisation Number has been issued, you can make arrangements to return the product to our warehouse for processing.

Jordan Fitness can arrange collections, but the cost of the collection will be deducted from any requested refund before it is issued. The cost for collection begins at £10.87 per item plus VAT. Please bear in mind collection labels are not included. This will be emailed over and it’s the customer responsibility to print this.

Customised, bespoke items and specially sourced items are non-returnable.

Goods purchased from our showroom or from ex-demo are exchanged at the managers discretion.  

Any items returned to Jordan Fitness in a used condition, assembled, or missing the original packaging, may be refused or subject to a re-stocking fee, which equals 15% of the value of the product.

Before sending your items back to us:

Please ensure the item being returned has not been built / used and has been re-packed into its original packaging. Returned items not in their original packaging will not be accepted unless deemed faulty by us or one of our equipment engineers. 

The above information does not affect your Statutory Rights.