Free delivery over £100 - See Delivery Times

FREE UK DELIVERY on orders over £100 to UK mainland only

For International Orders & Special Delivery to Hotels, Leisure Centres, Schools, College & Universities: Please speak to our dedicated team on + 44 (0)1553 763285 & sales@jordanfitness.com

Need installation of your Gym Equipment or Flooring?

Full information for our Delivery & Install Service can be found here

 

OUR DELIVERY PROCESS:

Orders are dispatched the next working day and delivered Monday to Friday, 8am - 6pm. 

Pallet deliveries are curb-side drop off only (alternative delivery, as well as priority and named day delivery can be made upon written/email request). BOOK SPECIAL DELIVERY HERE

Delivery is expected within 3-5 working days from the date of your order.

Please be aware you may receive a call from our delivery courier or haulage company contacting you in advance to confirm your delivery date and timings. Please make sure your contact number on your order is correct so that the carrier can contact you about your delivery should they need to.

Jordan Fitness will endeavour to honour specific delivery dates upon request. Jordan Fitness cannot entertain any claim for compensation arising from late delivery due to a third party carrier.

All orders must be checked and signed for on delivery by the customer. Any damages or discrepancies must be notified within 24 hours of receipt of order.

 

Longer lead times apply to "Pre-Order" items, details of which are published on the relevant product pages. 

Delivery times may increase around holidays and peak shipping seasons

If you are ordering from Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, you will be notified as to your delivery charges after purchase. It is with regret we cannot calculate shipping at the time of purchase.

For our full Terms and Conditions, see below.

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Information on Returns Policy

Information on Jordan Fitness Gym Equipment Warranty

Order Cancellation/Refused Deliveries

You may cancel your order for a full refund prior to your order being shipped, though if any costs have been incurred they will be deducted from monies received. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by Jordan. Any unpaid freight charges will be deducted from your refund.

If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery ‘will not fit’ through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable.

 

Delivery Access

Although our carriers are equipped with detailed road maps of every area of the UK mainland, is there any further information that would make your home/business easier to locate?

Please notify us of any delivery obstructions and ensure that the delivery area is clear.

This includes, though not limited to:

- steps (including those required to climb to gain access to the property entrance)

- trees & shrubs

- steeply inclined driveways

- narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Due to the size of some delivery vehicles, Jordan or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle.

If you have alternative delivery requirements, please contact our team on + 44 (0)1553 763285 and we can make alternative arrangements.

Disposal of pallets are the responsibility of the customer.

Delivery of pallets is to the curb side immediately adjacent to the delivery vehicle. Inside delivery is an extra cost and must be booked in advance.

If not booked as an additional service, it will be necessary for you to assist or move merchandise into your own business/home. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily.

Jordan will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or Jordan were not made aware of any access restrictions.

In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges and a 15% re-stocking fee will be applied.

 

Delivery Assistance

Please note: Due to Health and Safety regulations assisted deliveries are at the carriers discretion and are not guaranteed, unless booked in advance which you can do [here]. This includes, but not limited to, carrying a delivery inside the premises.

 

Liability

Jordan will not be held responsible for any delays/damages due to third party carriers, nor can we entertain any claims for compensation where the carrier fails to deliver at an agreed time. Any claims for damages to property caused by any third party carrier must be taken up direct with the carrier.

 

Need more help with your delivery?

Should you have any queries or comments concerning either the forthcoming delivery of your equipment, or other items from Jordan, please do not hesitate to contact our team on + 44 (0)1553 763285 or email sales@jordanfitness.com

 

Use of our Equipment

Sports and exercise methods are potentially hazardous. It is advisable before undertaking any new form of exercise to seek medical advice. It is up to the individual to understand the proper techniques associated with safe use of equipment sold by Jordan Fitness. Any advice or direction given in our catalogues, on our website, or social media channels is not a substitute for professional expert instruction. All risks must be accepted by the individual in full.

If you intend to use our equipment in a hotel, school, etc. (light commercial environment) or health club (full commercial) it is entirely the responsibility of the customer to check with Jordan that the product is suitable and manufactured to the required standards.

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