For any questions regarding your install please speak to our dedicated team on + 44 (0)1553 763285 &

We are proud to offer a full delivery and installation service for our customers to ensure peace of mind and the safety of the installation of our equipment.


If you require installation of the product(s), the time between order and installation may be longer than for delivery only, though we always try our hardest to install as soon as possible. We will always try to arrive on time but will not be held responsible for late arrival due to unforeseen circumstances.

Jordan is within its rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable.

If the product does not fit into the area where the installation is requested and a representative of Jordan did not measure the area, then Jordan cannot be held responsible, therefore the customer will incur the cost of the visit. Agreed installation times must be adhered too.

It is the customer’s responsibility to check that the installation has been carried out to their satisfaction. If the customer is not present when the installation is completed the installation will be deemed as completed to the customers satisfaction. Any subsequent visits that may be required will be chargeable at the same rate as the first visit.


Install Access

It is imperative that space for the product(s) has been cleared and that access is unrestricted. Therefore we would ask that you provide Jordan with as much information as possible concerning the placement of the equipment in your space by our install team; e.g. will it be going through single or double front door, lower / ground / upstairs?

All prices quoted are for ground floor installations in the main building of the property or a garage at side of the main part of the building. Installations above or below ground floor or outside the main building i.e. an outhouse etc. may be subject to surcharge, especially if not mentioned at the time of order. You may be asked to assist the installer to get the product(s) to their location; if no help is available then a 2 man installation may be required at extra cost.

Adequate parking / vehicle access must be provided by the customer. Any charges incurred by the installer for parking etc. will be chargeable. If the installation time is extended by there being inadequate parking /access then the extra time will also be chargeable at £40.00 per hour.

Please notify us of any delivery obstructions and ensure that the delivery area is clear.

This includes, though not limited to:

- steps (including those required to climb to gain access to the property entrance)

- trees & shrubs

- steeply inclined driveways

- narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Due to the size of some delivery vehicles, Jordan or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle.

In the event that an install needs to be cancelled due to our install team not being made aware of any restrictions, the customer is liable for all carriage charges and a 15% re-stocking fee will be applied.

Please provide any further details or information that you think might be useful in making delivery and/or installation easier.


Heavy Product Installation

Bolts for the floor and walls are not included with your product. You are responsible for the installation and integrity of installation of your purchase. Always use a licensed and insured builder/contractor to install your system. Jordan is not responsible for the integrity of the installation. If you would like us to install the product then please call us on + 44 (0)1553 763285.


Need more help with your install?

Should you have any queries or comments concerning either the forthcoming delivery and installation of your equipment, or other items from Jordan, please do not hesitate to contact our team on + 44 (0)1553 763285 or email


Use of our Equipment

Sports and exercise methods are potentially hazardous. It is advisable before undertaking any new form of exercise to seek medical advice. It is up to the individual to understand the proper techniques associated with safe use of equipment sold by Jordan Fitness. Any advice or direction given in our catalogues, on our website, or social media channels is not a substitute for professional expert instruction. All risks must be accepted by the individual in full.

If you intend to use our equipment in a hotel, school, etc. (light commercial environment) or health club (full commercial) it is entirely the responsibility of the customer to check with Jordan that the product is suitable and manufactured to the required standards.


Quick links:

Information on Returns Policy

Information on Jordan Fitness Gym Equipment Warranty

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