Free UK mainland delivery on orders over £150 (see below non-mainland UK)
Dispatch:
3-5 working days*.
Pallet deliveries:
Kerbside.
Returns:
Before returning any item, email images within 14 days to obtain a Return Authorisation Number: service@jordanfitness.com
Non-returnable:
Custom-branded & special-order items.
Delivery Information
We offer free delivery to UK mainland addresses on orders over £150 (see below non-mainland UK).
Please contact us for International Deliveries or site installations (e.g. hotels, leisure centres, education establishments) to discuss the available options.
Dispatch:
3-5 working days*.
Standard delivery window:
Monday–Friday, 8:00–18:00.
Longer lead items (7–10 days):
Certain branded products and custom HIIT
You may receive a call from our courier/haulage partner to confirm date and timing—please ensure your contact number is correct.
Pallet, Access & Assisted Delivery
Pallet deliveries are kerbside.
Please tell us about any access restrictions (steps, narrow lanes, steep drives, tight bends, low branches, limited door/stairwell clearance) so we can plan the right vehicle/service.
If a delivery is refused, and the refusal is not due to damage, incorrect goods, or error, any return, re-delivery, storage, or courier charges may be passed on to the customer.
UK Regions & International
For International Orders, Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, please contact our team to discuss delivery options and rates.
Delivery Checks, Damage & Packaging
Please check and sign for your order on delivery.
Report any damage or discrepancies within 24 hours of receipt.
Retain all original packaging and pallets in case a return is required (replacement packaging can be supplied for a fee).
Cancellations & Refused Deliveries
Before dispatch:
Cancel for a full refund; any costs already incurred will be deducted.
After dispatch:
You’re responsible for all freight charges if cancelling.
Refused deliveries:
If a delivery is refused, and the refusal is not due to damage, incorrect goods, or error, any return, re-delivery, storage, or courier charges may be passed on to the customer.
Liability:
We can’t accept claims for compensation caused by third-party carrier delays or missed slots.
*Delivery times may increase during busy periods, any delay will be notified.
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