Last updated Monday 13th July 2020

We are pleased to announce we are pretty much operating as normal* with our website showing all stock available to buy online. 

For our commercial customers (Gyms, Hotels, Lesiure Centres, Schools and Colleges), you can order direct from us by emailing via sales @ jordanfitness.co.uk (Please be aware our phone lines remain closed for the timebeing) 
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YOUR QUESTIONS ANSWERED

Whilst we are open, *we are still operating with a reduced staff crew. Please find below some answers to questions we have anticipated regarding our service levels:

What are your current delivery times?

We are currently operating a close to normal timeframe, however, we must stress that with demand peaking at certain points we are advising delivery will be 3-5 working days. We may be able to speed up orders in special circumstances (Gyms reopening etc) so please do email us to ask what's possible based on your order requirements.

I no longer need my kit, how do I cancel my order?

If your order has not yet been shipped and you no longer wish for your order to be processed – please email sales@jordanfitness.co.uk with your order number and we will cancel and refund your order.

What if I need to return/exchange any items whilst you are on a skeleton crew?

Due to limited staff availability, we are accepting returns but we may not be able to action immediately so we ask for your patience as part of this process.
If you do not wish to keep your product(s) and need to return them once we fully re-open, you must email sales@jordanfitness.co.uk and communicate your intent to return the product(s) within 14 days of receiving your goods. You MUST include the following information in your email:

  • Order number
  • Name & address
  • Photo of the goods received still in their original packaging

As long as the product is not damaged and is wrapped in its original packaging, we will initiate returns once we are back in operation and provide a full refund. Please note: any delivery costs associated with returns will not be covered. You must also provide proof of delivery back to us.

The above procedure is also to be applied to any Warranty claims during this period.

For more information, see Exchanges/Returns information: https://www.jordanfitness.com/pages/delivery-policy

I have an urgent issue that is not related to sales/order, who do I contact?

We have a general email address hello @ jordanfitness.co.uk which will be monitored during our hibernation and available for urgent contact.

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Please check this page regularly to ensure you always have the latest information.

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